Responsible Gaming

Gaming Should Be Entertainment, Not Income

At SpinBet Casino NZ, we believe online gaming should be an enjoyable form of entertainment. It is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set limits before you play.

Age Verification

You must be 18 years of age or older to use SpinBet Casino NZ. We are committed to protecting minors and comply with all New Zealand gaming regulations. If you are under the legal gambling age, please do not access our services.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. If you recognise any of the following warning signs in your own behaviour, please seek help immediately:

• Chasing losses by gambling with more money to recover what you've lost
• Gambling with increasing amounts of money to achieve the same excitement
• Hiding your gambling activity from family, friends, or partners
• Lying about the time or money spent gambling
• Neglecting work, school, family, or personal relationships due to gambling
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money or accumulating debt to fund gambling
• Repeatedly failing to control, cut back, or stop gambling
• Jeopardising relationships, career, or education opportunities because of gambling

Self-Help Tools Available

SpinBet Casino NZ provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose within a time period
• Session Time Limits: Receive automatic warnings or session termination after a set period of play
• Reality Checks: Enable pop-up reminders showing your play duration and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from SpinBet Casino NZ and participating partner sites
• Account Closure: Close your account if you wish to stop gaming entirely

Contact our Customer Support team at any time to activate these tools or for assistance with responsible gaming options.

Support Organisations in Aotearoa New Zealand

If you or someone you know is struggling with problem gambling, these New Zealand-based organisations offer free, confidential support:

• Problem Gambling Foundation (Aotearoa)
  Free phone counselling and support services
  www.problemgambling.nz
• Gambling Helpline
  Free and confidential helpline available 24/7
  Phone: 0800 654 655
  www.gamblinghelpline.co.nz
• Samaritans Aotearoa New Zealand
  24/7 emotional support for anyone in distress
  Phone: 1737 (call or text, free)
  www.1737.org.nz

International Support Resources

Additional support is available through these trusted international organisations:

• GamCare (United Kingdom): www.gamcare.org.uk
• GamStop (United Kingdom): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (United States): www.ncpgambling.org

Take Action Today

If you believe you have a problem with gambling, please reach out for help immediately. Support is available, confidential, and free. You don't have to face this alone. Contact the Problem Gambling Foundation or Gambling Helpline in New Zealand, or any of the support organisations listed above.

Your wellbeing is important to us. Playing responsibly means playing safely and within your means.